Help Desk FAQ

Staff
Faculty
Students

Note: This page has content for the above groups.

What is my NetID?

A: Your NetID is the electronic key to a variety of computing systems and services at Duke. Used in combination with a strong password, the NetID provides access to online resources such as your Law School email, Sakai, Your network drives such as your J drive, and host of other Duke resources. Students are automatically assigned a NetID upon matriculation. Faculty and staff are assigned a NetID when their records are created through the new hire process in SAP (Duke’s Human Resources database).

How do I change my Netid password or what if I have forgotten my password?

A: If you know your password, please visit, OIT's self-service site. Once you log in, you can change your password, update your directory entries. or secuirty questions. If you have not yet received your NetID or have lost or forgotten it, please call the OIT help desk at (919) 684-2200.

How can I access my email when I am away from Duke?

A. You will can acess your several ways. You can access your email via the web by visiting, http://mail.duke.edu/ and entering your Netid and your Netid password. If you have the Outlook client installed on your home computer or laptop, you should login to VPN (portal.duke.edu). You will need to install the software if you have not. If you need help with this, please visit or call (919.613.7072) us at the Helpdesk. Once you have logged into VPN, open the Outlook application. You can also remote into your office computer. You will need to set this up ahead of time. Please call the Helpdesk. We can help you with this.

How can I login into my office Computer when I am away from the office?

You will need to have a static IP address for your computer and you will need to leave the computer on when you leave. Please call the Helpdesk for assistance.

How do I access Outlook from the Web?

Outlook Web Client

I can’t get a wireless connection.

A: First, view available wireless networks, select DUKE and choose “Connect” (and then “Connect Anyway” if prompted). Second, complete the following steps to register your computer:

  1. Open a web browser. If it does not open to the NetReg registration page, then go to Duke's Network Registration System page.
  2. Select the "Enter " button on the bottom of the page.
  3. The network will scan your computer for a few moments before it opens the NetID authentication page.
  4. Authenticate by entering your NetID and its password in the appropriate spaces.
  5. Choose "Simple Registration.”
  6. Wait a moment and the registration confirmation screen will appear.
  7. Wait 2-5 minutes, then either release and renew your computer's IP address, or restart the computer.
  8. If you have difficulty registering, contact the OIT help desk at (919)684-2200.

How do I configure my Email client (such as Outlook, Macintosh Email or Thunderbird) to check my law school or Duke NetID mail?

A: Visit "Email Setup" for detailed instructions for accessing your Duke NetID Email with various Email clients.

How do I add the law school printers?

A: Please select your operating system for instructions.

How do I open or Convert WordPerfect Files?

A: If you are using MS Word 2010, it includes the ability to convert WordPerfect files. Follow our instructions to install the converter pack.

What types of printing are available in the Law School?

Students print using ePrint. ePrint printers, loations and status can be found by visiting Student Printing. Faculty and staff print using our Lexmark X6 and X8 series. These devices are located throughout the Law School. For more information, please contact the Help Desk at 919.613.7072

Can I print double-sided documents?

A: Yes. All Student printers are enabled for duplex, or double-sided printing. For instructions visit the page on Double-Sided Printing. All Lexmark devices also print duplex. Although this setting can be changed.

How do I get rid or unwanted pop-ups or ads?

To help remove and protect from spyware, adware and other malware we recommend you install the McAfee Antispyware program along with McAfee Anti-virus software. Please visit click here to download McAfee's Antispyware.

How do I access Duke resources when I am not on campus?

With your Netid, you will need to login using Duke's Virtual Private Network (VPN). VPN allows for a secure connection into a private network over the public network. Although you are connecting from a remote location, the VPN makes the connection work as if you were on a direct connection into Duke's network. With Duke's VPN, the connection is made directly over the web, without the need for a specialized "client" software package installed on your computer. The first time you visit portal.duke.edu and open a VPN connection, the system will leave an icon on your desktop (Windows or Linux) or in your dock (Mac); from that point, you'll just click on the icon to start a connection. To start a VPN session just log into the portal. VPN Portal.

What is the email quota and how will I know when I am near the limit?

Under Groupwise, The Law School did not impose a quota. OIT automatically allots each Outlook user 2 GB of e-mail and calendar storage space. OIT will notify you by email as you approach your quota. Exchange will scan all mailboxes for quota compliance daily at 1 A.M. Any mailbox which exceeds one of the thresholds will be sent a warning message. The following are examples of messages you will receive when you are near your quota: The thresholds are:

1.9 GB - Issue warning. Warning Message Your mailbox is almost full. Please reduce your mailbox size. Delete any items you don't need from your mailbox and empty your Deleted Items folder. You are nearing your quota.

2.0 GB - Prohibit send. If a mailbox size reaches or exceeds this limit, Exchange will prevent that mailbox user from sending new messages and will display a descriptive error message. Warning Message Your mailbox is full. Your mailbox can no longer send messages. Please reduce your mailbox size. Delete any items you don't need from your mailbox and empty your Deleted Items folder. Save any attachments locally. If you need assistance, please contact the OIT Service Desk at 684-2200.

2.3 GB - Prohibit send and receive. If a mailbox size reaches or exceeds this limit, Exchange will prevent that mailbox user from sending new messages and will not deliver any new messages to the mailbox. Any messages that are sent to the mailbox will be returned to the sender with a message indicating the quota has been exceeded. Warning Message Your mailbox is full. Your mailbox can no longer send or receive messages. Please reduce your mailbox size. Delete any items you don't need from your mailbox and empty your Deleted Items folder. Save any attachments locally. If you need assistance, please contact the OIT Service Desk at 684-2200.