Office 365 Frequently Asked Questions

  1. Do I need to log out of Outlook before the move to Office 365?
    Logging out is not required for the move. 
  1. Do I need to change my password?
    No, your password need not change.
  1. How long does the move take?
    This depends in part on the size of each individual’s mailbox.  On average, a mailbox may take average 30 minutes to an hour.  If you have access to other resources such as shared mailboxes or calendars, the whole process may take longer.
  1. What if I cannot access my shared mailbox after an hour?
    Accessing shared mailboxes post migration may require the shared mailbox be deleted and re-added.  The Law School helpdesk can help you with this.  Please call us at 919-613-7072 or email us at helpdesk@law.duke.edu.
  1. Will any forwarding I had in place continue to work (forwarding Outlook to Gmail for example)?
    Yes. All forwarding rules should migrate with the mailbox.  If the forwarding does not migrate, please contact the Helpdesk.
  1. Will mailbox and calendar sharing and delegation permissions be migrated or will they have to be set up again?
    In most cases, the permissions migrate but in some cases they may need to be re-added.  The Law School helpdesk can help you with this.  Please call us at 919-613-7072 or email us at helpdesk@law.duke.edu.
  1. What happens to email archives (PST files)?
    Archived email in PST files remain as before.  The move does not affect personal archives.
  1. Will my contacts, tasks, and calendars be moved as well?
    Yes.  All Exchange content will be moved.
  1. What is going to happen to my deleted items?
    If you used the Deleted Items folder to store your items, you will want to store them in another folder.  With Office 365, the Deleted Items folder drops items after 30 days; they are permanently removed from the system after another 14 days.  The Law School helpdesk can help you create alternate solutions. 
  1. What is going to happen to my junk email?
    Junk is now like Deleted Items.  The Junk E-mail folder drops items after 30 days.
  1. Why does Outlook Web App say it cannot open a message with an S/MIME attachment?
    Most browsers will report an error, but if you double click on the message to open it in another window, the attachment should display.
  1. When I email a contact, the message bounces - what's wrong?!
    The auto-complete address may have been corrupted. When you next address that address and the name auto-completes, move your pointer over the name and click on the X to delete. Go to the contact in the Contacts or other folder, or type out the address. Your email should be delivered.