Help Desk FAQ


What is my NetID?

A: Your NetID is the electronic key to a variety of computing systems and services at Duke. Used in combination with a strong password, the NetID provides access to online resources such as your Law School email, Sakai, Your network drives such as your J drive, and host of other Duke resources. Students are automatically assigned a NetID upon matriculation. Faculty and staff are assigned a NetID when their records are created through the new hire process in SAP (Duke’s Human Resources database).

How do I change my Netid password or what if I have forgotten my password?

A: If you know your password, please visit, OIT's self-service site. Once you log in, you can change your password, update your directory entry. or set your security questions. If you have not yet received your NetID or have lost or forgotten it, please call the OIT help desk at (919) 684-2200.

How can I access my email when I am away from Duke?

A. You will can acess your several ways. You can access your email via the web by visiting, and entering your Netid and your Netid password. If you have the Outlook client installed on your home computer or laptop, you should login to VPN ( You will need to install the software if you have not. If you need help with this, please visit or call (919.613.7072) us at the Helpdesk. Once you have logged into VPN, open the Outlook application. You can also remote into your office computer. You will need to set this up ahead of time. Please call the Helpdesk. We can help you with this.

How can I login into my office Computer when I am away from the office?

You will need to have a static IP address for your computer and you will need to leave the computer on when you leave. Please call the Helpdesk for assistance.

How do I access Outlook from the Web?

Outlook Web Client. Use the Office 365 button.

I can’t get a wireless connection.

A: First, view available wireless networks, select DUKE and choose “Connect” (and then “Connect Anyway” if prompted). Second, if you have not already done so, complete the following steps to register your computer:

  1. Open a web browser. If it does not open to the NetReg registration page, then go to Duke's Network Registration System page.
  2. Select the "Enter " button on the bottom of the page.
  3. The network will scan your computer for a few moments before it opens the NetID authentication page.
  4. Authenticate by entering your NetID and its password in the appropriate spaces.
  5. Choose "Simple Registration.”
  6. Wait a moment and the registration confirmation screen will appear.
  7. Wait 2-5 minutes, then either release and renew your computer's IP address, or restart the computer.
  8. If you have difficulty registering, contact the OIT help desk at (919)684-2200.

How do I configure my Email client (such as Outlook, Macintosh Email or Thunderbird) to check my law school or Duke NetID mail?

A: Visit "Email Setup" for detailed instructions for accessing your Duke NetID Email with various Email clients.

How do I add the law school printers?

A: On Windows, go to "Devices and Printers" on the Start Menu and select Add a printer. (Windows 8.1: search on Control Panel and find Devices and Printers.) You will want to add a "shared" printer using this address: \\\ ; once you've entered that, all the printers available through the server should be visible in a pull-down menu.
On Mac OS, you will need to know the printer's IP address and add it manually as an IPP printer.

How do I open or Convert WordPerfect Files?

A: See our page for students regarding WordPerfect. Faculty and staff members can get WordPerfect on their PCs if desired.

What types of printing are available in the Law School?

Students print using ePrint. ePrint printers, loations and status can be found by visiting Student Printing. Faculty and staff print using our Lexmark multi-function devices and stand-alone black-and-white and color printers. These devices are located throughout the Law School. For more information, please contact the Help Desk at 919.613.7072

Can I print double-sided documents?

A: Yes. All student and faculty/staff printers are enabled for duplex, or double-sided printing. On Windows it is possible to set duplex as the default print mode (go to Devices and Printers). On Mac OS each application will require that you set duplex at least once before printing.

How do I get rid or unwanted pop-ups or ads?

Most browsers can limit pop-ups. There are plug-ins to restrict ads but we currently do not support any of these plug-ins. Contact the help desk for more information.

How do I access Duke resources when I am not on campus?

With your Netid, you will need to login using Duke's Virtual Private Network (VPN). VPN allows for a secure connection into a private network over the public network. Although you are connecting from a remote location, the VPN makes the connection work as if you were on a direct connection into Duke's network. The first time you visit with a Web browser and open a VPN connection, the system will leave an icon on your desktop (Windows or Linux) or in your dock (Mac); from that point, you'll just click on the icon to start a connection. To start your first VPN session just log into the portal: VPN Portal.

What is the email quota and how will I know when I am near the limit?

Since our email went to "the cloud" at Microsoft in early 2014, everyone has a 50 GB limit. You can tell how much quota you are using in Outlook for Windows (go to the File tab and look to the right of the Mailbox Clean-up button). Mac Outlook does not display the quota usage. On Outlook Web App, go to Options under the Settings menu (gear icon), and click on Account.