Help Desk FAQ

Staff
Faculty
Students

What is my NetID?

A: Your NetID is the electronic key to a variety of computing systems and services at Duke. Used in combination with a strong password, the NetID provides access to online resources such as your Law School email, Sakai, Your network drives such as your J drive, and host of other Duke resources. As a new employee you will receive a NetID and instructions for creating a password from HR during the hiring process. As a new student you will receive notification of your NetID via email with an activation link to set your initial password. Duke's IT Security Office highly recommends adding Multi-Factor Authentication(2-step verification) to your NetID accessible services. You may change your password and your settings using the Account Self Service Tool (oit.duke.edu/selfservice).

How do I change my Netid password or what if I have forgotten my password?

A: If you know your password, please visit, OIT's self-service site. Once you log in, you can change your password, update your directory entry. or set your security questions. If you have not yet received your NetID or have lost or forgotten it, please call the OIT help desk at (919) 684-2200.

How can I access my email when I am away from Duke?

A. You will can acess your several ways. You can access your email via the web by visiting, http://mail.duke.edu/ and entering your Netid and your Netid password. If you have the Outlook client installed on your home computer or laptop, you should login to VPN (portal.duke.edu). You will need to install the software if you have not. If you need help with this, please visit or call (919.613.7072) us at the Helpdesk. Once you have logged into VPN, open the Outlook application. You can also remote into your office computer. You will need to set this up ahead of time. Please call the Helpdesk. We can help you with this.

How can I login into my office Computer when I am away from the office?

A: You will need to have a static IP address for your computer and you will need to leave the computer on when you leave. Please call the Helpdesk for assistance.

How do I access Outlook from the Web?

A: Outlook Web Client. Use the Office 365 button.

I can’t get a wireless connection.

A: Access Duke's robust wireless data network throughout the university campus. Off campus? No problem. You can quickly set up a Virtual Private Networking (VPN) to connect to Duke that is easy and safe. If you travel outside of the area, Duke is member of the Eduroam educational wireless network, so you can connect to secure WiFi at campuses all over the globe.  Connecting to Duke’s Networks:

  1. Dukeblue Wireless - The wireless network is available throughout the residence halls, academic and administrative buildings, as well as outdoor locations such as the Bryan Center Pavilion, Duke Gardens and Krzyzewskiville.
  2. Eduroam - Faculty, staff and students now can securely access the Internet from more than 2,000 institutions worldwide using their Duke credentials.

How do I configure my Email client (such as Outlook, Macintosh Email or Thunderbird) to check my law school or Duke NetID mail?

A: Please visit https://oit.duke.edu/what-we-do/applications/office-365 for instructions for setting up your Duke email.

How do I add the law school printers?

A: On Windows, go to "Devices and Printers" on the Start Menu and select Add a printer. (Windows 8.1: search on Control Panel and find Devices and Printers.) You will want to add a "shared" printer using this address: \\dls-srv09.law.duke.edu\ ; once you've entered that, all the printers available through the server should be visible in a pull-down menu.
On Mac OS, you will need to know the printer's IP address and add it manually as an IPP printer.

How do I open or Convert WordPerfect Files?

A: See our page for students regarding WordPerfect. Faculty and staff members can get WordPerfect on their PCs if desired.

What types of printing are available in the Law School?

All B&W student printers are Lexmark Printers, and most are located within the law library. The Three outside of the Law Library are the printer near the Student Records Office, Room 2027, and the printer located directly across from the Law Library on the third and fourth floors near the stairs. All printers print 8.5 X 11 (Letter) and hold two thousand pieces of paper. The W850 (printer 1A) also supports larger paper sizes. There is also a color printer in the Document Production Room on the 3rd floor of the library, but note that it charges directly against your Flex account (no law school-provided quota). Please see https://law.duke.edu/actech/printing/ .

Can I print double-sided documents?

A: Yes. All student and faculty/staff printers are enabled for duplex, or double-sided printing. On Windows it is possible to set duplex as the default print mode (go to Devices and Printers). On Mac OS each application will require that you set duplex at least once before printing.

How do I get rid or unwanted pop-ups or ads?

Most browsers can limit pop-ups. There are plug-ins to restrict ads but we currently do not support any of these plug-ins. Contact the help desk for more information.

How do I access Duke resources when I am not on campus?

With your Netid, you will need to login using Duke's Virtual Private Network (VPN). VPN allows for a secure connection into a private network over the public network. Although you are connecting from a remote location, the VPN makes the connection work as if you were on a direct connection into Duke's network. The first time you visit portal.duke.edu with a Web browser and open a VPN connection, the system will leave an icon on your desktop (Windows or Linux) or in your dock (Mac); from that point, you'll just click on the icon to start a connection. To start your first VPN session just log into the portal: VPN Portal.

What is the email quota and how will I know when I am near the limit?

Since our email went to "the cloud" at Microsoft in early 2014, everyone has a 50 GB limit. You can tell how much quota you are using in Outlook for Windows (go to the File tab and look to the right of the Mailbox Clean-up button). Mac Outlook does not display the quota usage. On Outlook Web App, go to Options under the Settings menu (gear icon), and click on Account.