Help Desk FAQ
What is my NetID?
A: Your NetID is the electronic key to a variety of computing systems and services at Duke. Used in combination with a strong password, the NetID provides access to online resources such as your email, Sakai, network storage such as your J drive, and a host of other Duke resources. As a new employee you will receive a NetID and instructions for creating a password from HR during the hiring process. As a new student you will receive notification of your NetID via email with an activation link to set your initial password. Duke's IT Security Office highly recommends adding Multi-Factor Authentication (2-step verification) to your NetID accessible services.
How do I change my Netid password or what if I have forgotten my password?
A: If you know your password, please visit, OIT's self-service site. Once you log in, you can change your password, update your directory entry. or set your security questions. If you have not yet received your NetID or have lost or forgotten it, please call the OIT Service Desk at (919) 684-2200, option 1.
How can I access my email when I am away from Duke?
A. You can access your email from the web or the Outlook desktop client, and entering your Netid and your Netid password. Multi-Factor Authentication (MFA) is now required for faculty, staff, and students to access email when away from campus. If you have the Outlook client installed on your home or mobile device, you may need to login to VPN (portal.duke.edu). If you do not have the VPN client installed or needed assistance, please email, visit, or call (919.613.7072) us at the Helpdesk. Once you have logged into VPN, open the Outlook application. You can also use remote desktop to access your office computer. You will need to set this up ahead of time. Please contact the Helpdesk.
How can I login into my office Computer when I am away from the office?
A: You will need to have a static IP address assigned to your computer and you will need to leave the computer on when you leave. Please call the Helpdesk for assistance.
How do I access Outlook from the Web?
A: Outlook Web Client. Use the Office 365 button.
I can’t get a wireless connection.
A: Access Duke's robust wireless data network throughout the university campus. Off campus? No problem. You can quickly set up a Virtual Private Networking (VPN) to connect to Duke that is easy and safe. If you travel outside of the area, Duke is member of the Eduroam educational wireless network, so you can connect to secure WiFi at campuses all over the globe. Connecting to Duke’s Networks:
- Dukeblue Wireless - Dukeblue is a secure wireless network which uses authentication to protect your Duke NetID and password, and to ensure your data and transactions are secure. It provides encrypted transmission of data, meaning information cannot be intercepted while it is in transit between laptops or phones, and Duke’s main network. Use the one-time auto installer (link is external) to configure your device for Dukeblue. You will need to complete this process for all of your devices (cell, tablet, laptop, etc.).
- Eduroam - Because Duke is member of the Eduroam educational wireless network, faculty, staff and students now can securely access the Internet from more than 2,000 institutions worldwide using their Duke credentials.
How do I configure my Email client (such as Outlook, Mac Mail) to check my law school or Duke NetID mail?
A: Please visit https://oit.duke.edu/what-we-do/applications/office-365 for instructions for setting up your Duke email.
What is the email quota and how will I know when I am near the limit?
Since our email went to "the cloud" at Microsoft in early 2014, everyone has a 50 GB limit. You can tell how much quota you are using in Outlook for Windows (go to the File tab and look to the right of the Mailbox Clean-up button). Mac Outlook does not display the quota usage. On Outlook Web App, go to Options under the Settings menu (gear icon), and click on Account.
How do I add the law school printers?
A: Please see https://law.duke.edu/actech/printing/.
What types of printing are available in the Law School?
All B&W student printers are Lexmark Printers, and most are located within the law library. The Three outside of the Law Library are the printer near the Student Records Office, Room 2027, and the printer located directly across from the Law Library on the third and fourth floors near the stairs. All printers print 8.5 X 11 (Letter) and hold two thousand pieces of paper. The MS911DE (printer 1A) also supports larger paper sizes. There is also a color printer on the 1st floor of the library. Please note that it charges directly against your Flex account (no law school-provided quota). Please see https://law.duke.edu/actech/printing/.
Can I print double-sided documents?
A: Yes. All student and faculty/staff printers are enabled for duplex, or double-sided printing. For more information on duplex printing, please contact the Helpdesk.
How do I open or Convert WordPerfect Files?
A: See our page for students regarding WordPerfect. Faculty and staff members can get WordPerfect on their PCs if desired.
How do I get remove unwanted pop-ups or ads?
Most browsers (Chrome, Firefox, Safari, etc.) can limit pop-ups. There are also plug-ins to restrict ads but we currently do not support any of these plug-ins. Contact the Helpdesk for more information.