Help Desk

Staff
Faculty
Students

Note: This page has content for the above groups

Duke Law School's Help Desk is committed to providing you the best computing experience possible. How may we help you?

Help Desk Support

  • Location: Third Floor of the Law Library at the Library Service Desk
  • Phone: 919-613-7072
  • Email: helpdesk@law.duke.edu

Help Desk Hours

  • In general, Help Desk hours are 8am to 9pm, Monday through Thursday, and 8am to 5pm Fridays. We also staff the Help Desk on Sundays from 2:00pm until 6:00pm.
  • The Help Desk is fully staffed hours are 8am to 5pm, Monday through Friday.
  • Student Help Desk staff provide additional coverage from 5:00pm until 9:00pm Monday through Thursday and Sundays from 2:00pm until 6:00pm .
  • Phone: Our goal is to pick up all calls from 8am to 5pm work days and when evening/weekend staff is available. Our staff responds to the help line from at least 8am to 9pm seven days a week, 365 days a year.
  • Please use the help line, rather than or in addition to email, to report urgent and time-sensitive problems.
  • Email: requests will get a response the same day.
  • Low-priority requests or problems received after 5pm or on weekends will be responded to on the next business day.

Staff

» Meet the Help Desk Staff

Supported Software

» Download the supported software list

FAQ

Aren't sure what to do next? Check out our FAQ!

Report a problem online

» Report a problem!