Duke Law faculty, staff and students use Microsoft's Office 365 for email. The following information is designed to help the law school community make the best use of Office 365 and Outlook. Further information can be found on OIT's Office 365 pages.
Outlook on the Web can be accessed at: http://mail.duke.edu
- Duke has licensed LinkedIn Learning online tutorials and training: https://www.linkedin.com/learning/search?keywords=outlook 2016 (click to sign in, then look for the link that allows you to sign in via your organization, which is duke.edu).
- Online help is available in Outlook. On Outlook 2016 for Windows, look for the lightbulb in the main menu (the text box is labeled "tell me what you want to do"). On Outlook 2016 for Mac, look in the help menu.
Your Email Identity
- You may have multiple email aliases, but you only have one email account/mailbox at Duke
- Review and correct how your name displays in Exchange at https://oit.duke.edu/selfservice
- Faculty and staff can check that your preferred law school email address is listed in the Duke directory at https://oit.duke.edu/selfservice. If not, please set it there. Please contact our help desk if your email address in Exchange changes unexpectedly or if you have problems sending to Duke Law email lists.
Frequently Asked Questions About Email
- What is the format of LAW email addresses? Faculty receive both full name and last name addresses that deliver to their Exchange mailbox, e.g., email@example.com and firstname.lastname@example.org (here, jsmith because Smith is already claimed at the law school). Staff members receive only full name addresses. The default for faculty members is the last name address; please let us know at the help desk if you would prefer to use your full name address.
- Why don't we just use Gmail? The university has an agreement with Microsoft to use Office 365 for our email service. The breadth of needs of the university and the health system, especially regarding security and privacy, made this the right choice.
- Are there recommendations for mailbox size? We recommend no more than 10,000 messages in any one folder. Also, you should delete outgoing and received messages with large attachments. Email is not the appropriate place to archive files. Microsoft recommends that your online mailbox be 10GB or less for best performance. If you have more mail than that, older mail can be moved to an archive.
- Are there limits to the size of the email messages I can send and receive? There is a 25MB size limit for any message coming in from the Internet and sent from Exchange. In practice, messages sent over the Internet will have a lower limit because attachments need to be encoded for transport (usually limiting the message size to less than 20MB). It bears noting that many, if not most, email systems impose a size limit similar to this (Gmail imposes a 25MB limit as well). If you need to share files that are larger, we can recommend better ways, such as Duke Box. Please contact the help desk for assistance (613-7072, email@example.com).
- Can I forward my email to another account? Yes, but please follow this link regarding email forwarding.