Help Desk

Staff
Faculty
Students

 

Duke Law School's Help Desk is committed to providing you the best computing experience possible. How may we help you?

Help Desk Support

  • Location: Third Floor of the Law Library at the Library Service Desk
  • Phone: 919-613-7072
  • Email: helpdesk@law.duke.edu

Help Desk Hours

  • In general, Help Desk hours are 8am to 8pm, Monday through Thursday, and 8am to 5pm Fridays. We also staff the Help Desk on Sundays from 2:00pm until 6:00pm.
  • The Help Desk is fully staffed hours are 8am to 5pm, Monday through Friday.
  • Student Help Desk staff provide additional coverage from 5:00pm until 8:00pm Monday through Thursday and Sundays from 2:00pm until 6:00pm .
  • Phone: Our goal is to pick up all calls from 8am to 5pm work days and when evening/weekend staff is available. Our staff responds to the help line from at least 8am to 9pm seven days a week, 365 days a year.
  • Please use the help line, rather than or in addition to email, to report urgent and time-sensitive problems.
  • Email: requests will get a response the same day.
  • Low-priority requests or problems received after 5pm or on weekends will be responded to on the next business day.
  • Academic Technologies' Service Level Agreement can be found here.  This agreement documents our responses technical issues during normal and after business hours.  

Mobile DukeCard comes to Duke Law.

Mobile DukeCard information and setup instructions can be found on the DukeCard website. Join Cafe De Novo, the building manager, and Academic Technologies for a lunch demonstration and setup assistance on November 13th starting at noon through 1:30pm.  There will be food and swag!  

Staff

Meet the Help Desk Staff

Supported Software

Download the supported software list

Special Request Forms

Staff change-in-status form

Meeting Request Form

Request or Change a Duke Law Sympa Email List

FAQ

Aren't sure what to do next?
Check out our FAQ!

Report a problem online

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